Duration
2 days
Unit Standards
US ID 12153: Use the writing process to compose texts required in the business environment
Prerequisites
A knowledge of English
Outcomes
The outcome of this course is to make your business writing clear, concise, credible and error-free.
This two-day workshop is practical, engaging and interactive and outcomes are linked to the following:
• It provides attendees with an understanding of the need for better business communication.
• It looks briefly at how one communicates and why, in the context of the business environment.
• It deals with some of the widespread problems associated with communication, business communication and business communication
in the English language so that a number of the pitfalls can be overcome.
• The course deals with the basic English language rules and guidelines for preparing business texts
• Practical exercises and activities ensure attendees apply their new-found learning, with the following documents frequently used within the business environment being prepared: e-mail, fax, memorandum, letter, notice.
Attendees will gain a better understanding of the need to improve their written business communication skills and of the fundamentals concepts that will help with this improvement over time. They will complete many exercises and have an opportunity to compare their writing, view examples and critically assess the writing of others.
Course presenter
Juliet Gillies has been formally involved in training, education and skills development since 2001. She is an exponent of the theory of lifelong learning and has been adding to her store of formal qualifications for more than 20 years. She holds undergraduate qualifications in Communication, Psychology and English and Post-graduate qualifications in Marketing and English. Additional post-matric qualifications include diplomas and certificates in journalism, business administration, public relations, mentoring, assessing and moderation. She has extensive experience in presenting to audiences of up to 200 and has trained both learners and working adults. Her wide education and solid experience allow her to speak from both a theoretical and practical perspective and she is able to adapt to a wide range of audiences.
