Duration
1 day (groups, minimum of 8 maximum of 20)
Outcomes
To provide the learner with the knowledge and skills needed to prepare professional business reports that are:
- tailored to a specific audience's needs
- error free
- factual rather than biased
- comprehensive yet concise
- correctly structured.
Unit Standards
Course is designed at the NQF 4 level.
SAQA ID 12153: Use the writing process to compose texts required in the business environment
Prerequisites
An understanding of English
Course content
Introduction and Overview
Communication
• What is Communication?
• A communication model
• Barriers to communication
• Verbal and written communication
Writing Skill
• The writing process
• Summarising
• Edit draft
Business English
• Business English defined
• Precision
• Simplicity
• Clarity
• Language (grammar)
• Tone
Logic
• Lateral thinking
• Linear thinking
• Common pitfalls
• Solving problems
Layout
• General guidelines
• Specific guidelines
• Report templates
• Finishing touches
Reports
• Types
• Audience consideration
• Assumptions
• Purpose
• Style
• Generalisations
• Research
Report Structure
• Standard sections
Report Structure
• Additional elements
Example documentation
Course presenter
Juliet Gillies has been formally involved in training, education and skills development since 2001. She is an exponent of the theory of lifelong learning and has been adding to her store of formal qualifications for more than 20 years. She holds undergraduate qualifications in Communication, Psychology and English and Post-graduate qualifications in Marketing and English. Additional post-matric qualifications include diplomas and certificates in journalism, business administration, public relations, mentoring, assessing and moderation. She has extensive experience in presenting to audiences of up to 200 and has trained both learners and working adults. Her wide education and solid experience allow her to speak from both a theoretical and practical perspective and she is able to adapt to a wide range of audiences.
