Customer Service
This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service. 23 hours.
Customer Service: 1 Defining Service
R1 150.00
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This course explains the concept of company-wide customer service and standards.
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Customer Service: 2 Communicating
R1 150.00
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This course presents strategies for understanding customer problems, resolving conflict, and writing effective correspondence, instructions, and manuals.
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Customer Service: 3 Fixing Problems
R1 150.00
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This course explains how to answer common questions, find customers' needs and problems, and resolve the root cause of those problems.
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Customer Service: 4 Building a Department
R1 150.00
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This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.
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Customer Service: 5 Tools of the Trade
R1 150.00
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This course explains the concept of company-wide customer service and standards.
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