Dealing with Difficult People
This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analysing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organisational situation – supervisors, peers and subordinates. 9 hours.
Dealing with Difficult People: 1 Managing Against the Odds
R1 150.00
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This course introduces the major issues involved in dealing with difficult employees. It provides a three-step process to help transcend preconceptions about difficult people and avoid missteps in managing them.
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Dealing with Difficult People: 2 Consideration
R1 150.00
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After taking this course, the learner will be able to identify key causes of inconsiderate behavior in the workplace and outline polite, effective strategies for resolving the problems with the other people who are involved. Situations covered in this cou
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Dealing with Difficult People: 3 Attitude
R1 150.00
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This course provides an overview of problems that arise from attitude issues in the workplace. After taking this course, you will be able to identify key causes of attitude problems in the workplace and outline polite, effective strategies for resolving t
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Dealing with Difficult People: 4 Trust
R1 150.00
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This course provides an overview of problems that arise from trust issues in the workplace. After taking this course, you will be able to identify key causes of trust problems in the workplace and outline thoughtful, effective strategies for resolving the
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Dealing with Difficult People: 5 Power
R1 150.00
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This course provides an overview of problems that arise from power issues in the workplace. After taking this course, you will be able to identify key causes of power struggles in the workplace and outline thoughtful, effective strategies for resolving th
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Dealing with Difficult People: 6 Communication
R1 150.00
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This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies
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Dealing with Difficult People: 7 Responsibility
R1 150.00
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This course provides an overview of problems that arise from responsibility issues in the workplace. After taking this course, you will be able to identify key causes of irresponsible behavior in the workplace and outline thoughtful, effective strategies
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